We will never trust Douglas Jones and Mercer again. They helped dragging a straight forward house transfer for nearly two years and cost around £8000,
We was charged for 100s of unnecessary emails, and work that was done by them on a previous date, we handed them Original documents that we gave strict instructions to return at the end of the sale, but yet gave them to the 3th party (not deeds), when we tried to contact them, they ether on sick, on holidays, out of the office, or and that classical one, they on the other phone can they call you back, which they never do. We tried they’re complaints process it was a joke, they just close ranks.
Needless to say, We will never use this firm again.