The family department of this law firm appears to be stuck in a toxic cycle of failure. Completely unable to process or investigate genuine complaints of poor service and poor outcomes for their clients.

After a call with Victoria and receiving a letter from Joanne, both of whom are partners of the firm, neither has managed to engage in a sensible or detailed conversation on the concerns raised re Karen Barham. Both appear to be relative low quality solicitors who have immediately gone into litigation mode rather than dealing with a complaint.

At what point will a senior partner of this firm step in (as previously requested) or if needed the legal ombusman, to sort this relatively simple matter out. surely these people don't want to lose their careers over this matter??