Crs Law Ltd

I approached Chris Rudd Solicitors for a No-Win-No-Fee (NWNF) assessment of a tenancy deposit claim. My case involved clear evidence of multiple landlord breaches and significant bad faith (including deposit concealment confirmed by DPS).

After their initial valuation seemed potentially low, I sent a detailed, evidence-based email directly to the principal, Chris Rudd, outlining specific legal arguments (including Tenancy Agreement Clause 7 creating a new tenancy under Superstrike case law) supporting a significantly higher claim potential (2-3 penalty breaches vs their likely 1).

The dismissive response came back via their Trainee Solicitor. They explicitly refused to review my detailed points or the case law cited without upfront payment, despite the NWNF context. Crucially, they stated they would only proceed if I agreed "not [to] further dispute the position" they had taken – essentially demanding I accept their lower valuation without question to continue on a NWNF basis.

Even addressing my concerns to the firm's principal did not result in a substantive review; the dismissive stance and unreasonable conditions remained. This refusal to engage properly with evidence challenging their initial NWNF assessment, coupled with the demand to forfeit my right to question their advice, felt unprofessional and unfair.

Consequently, I lost confidence and am seeking representation elsewhere. The firm's handling of this NWNF assessment, particularly the unreasonable conditions imposed, has unfortunately led me to raising my concerns directly with the Solicitors Regulation Authority (SRA). Potential clients should be aware of this experience.

Tbh I am conflicted as they did manage too get my home fixed , windows ,walls & ceiling, I would have never been listened to by my housing association...thank you , but & it's a big but , on my behalf they came to a settlement at the beginning of November 2024 , that was when they was fully paid up with the agreed % from my compensation, unfortunately it went down hill from there ...
Once they had there payment & wasn't going to earn any my from me they informed me that they couldn't & won't place my compensation into my sisters account this was now just before Christmas I tried contacting my appointment case handler but he went on anule leave so I left it until after Christmas, but every time I tried too speak with him hew was out or in a conference so he passed the buck too the underlings so just after my birthday 04/02 I was told they could send me a cheque that I could cash at cash converter or put it into my sisters account...they lied it is a crossed cheque so to this day 22/02 it is sitting in a draw of which they are still earning interest on .... be careful with these sharks they don't care about you or your situation , once they have what they want they will drop you without a second thought....

I cannot recommend Matthew and Chris Rudd Solicitors highly enough! From the moment I contacted them about my landlord's failure to protect my tenancy deposit, I felt completely supported and reassured. Matthew was absolutely brilliant. He was incredibly knowledgeable about the law and explained the entire process to me in a clear and concise way, ensuring I understood every step. He was always available to answer my questions, no matter how small, and responded to my emails and calls promptly.
What really impressed me was Matthew's dedication to my case. He was meticulous in gathering all the necessary evidence and presented a strong argument on my behalf. He successfully negotiated a settlement that I am very happy with and I am now awaiting payment.
Throughout the entire process, Matthew was professional, empathetic, and genuinely committed to achieving the best possible outcome for me. I felt confident that my case was in safe hands, and the successful result is a testament to his skill and commitment. If you're facing a similar situation with your landlord, don't hesitate to contact Matthew at Chris Rudd Solicitors. You won't regret it!