T feels completely conned and mislead by this company.
They have exploited and took advantage of T's cognitive disabilities. They have been focussed on money and not repairs.
They told T and I quote, " dnt worry T we will get leaking sewage pipe removed from your bedroom and get you permission to build extension to make room for you and your carer, which is needed due to your most recent lung disease diagnosis.
I'm FULL TIME LIVE IN CARER for T and yesterday I had a very difficult conversation with sumone called oluwolaluma,??? to be totally honest I cud hardly understand the mans accent and he answers his phone with a very rude "hello"
Due to communications issues, they have made no reasonable adjustment to accommodate T's needs .
No duty of care applied wot so eva.
The answering attitude is awful.
Despite T engaging them to get repairs done all he told me yesterday was the following, " T will need to diplomatically ask housing to remove sewage pipe after claim.
Its disgusting behavor.
This company need to take this review as an official complaint made on behalf of TS.
Its an outrageous way to bully a very vulnerable adult.
P