03300244536
A modern & progressive property law firm, putting our customers at the heart of everything we do.
Also known as - Property Legal (manchester) Limited
PLS Solicitors
have 4 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of PLS Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using PLS Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used PLS Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how PLS Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used PLS Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how PLS Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that PLS Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Martin
Collected on:
This review is for a different branch.
Some confusion over searches when we stipulated none required. However Peter Shell was outstanding and went above and beyond to get the exchange and completion in time.
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Zarina
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This review is for a different branch.
Very good service you guys gave us thank you PLS , thank you everything
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Mark
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This review is for a different branch.
The service we received from Samantha wood was excellent, she was professional and kept us informed from start to finish.
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Ajoke
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This review is for a different branch.
The service was of high quality. During the course of the process, when I felt under a lot of pressure/stress, Ashfa was very patient with me and she listened to me and explained things which helped to reassure me. Thank you Ashfa.
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Naraindrakoomar
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This review is for a different branch.
Your service was good
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Jinson
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This review is for a different branch.
Many thanks no suggestions well serviced
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Ancy
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This review is for a different branch.
Good service ,very well
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Neil
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This review is for a different branch.
Grateful for your help
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Ali
Collected on:
This review is for a different branch.
Absolutely appalling, inefficient and careless service by PLS Solicitors particularly case handler Jackson Keats. I purchased my house through PLS Solicitors in Nov 2020 and again contracted them for conveyancing services to sell the same house on 3rd Sep 2024 (PLS Case Ref 614668). But found that a lot of important documents were missing as were not obtained by them during original purchase. A case of extreme negligence. Communication was awful and extremely delayed, in fact, Jackson did not care to respond until I call and send reminder emails...and many times he lied about progress. I complained to his Manger Caroline but nothing improved as she was also slow and did not care for client. After almost three months of stress and spending extra costs, I formally lodged complaint to directors and senior management of PLS Solicitors but received stereo type reply and no concrete action taken to resolve the issues despite lapse of a month. Now almost four months and 20 days passed but they failed to fully respond to the enquiries from buyer's solicitors with required documents, raised on 16 Sep 2024. Hence, they failed to contract exchange as yet. Now, I am going to file legal case and complaints to relevant authorities against them for spoiling the sale deal and causing us loss of money, time, efforts. Suffered a loss of several thousand pounds and continuous mental stress. I read a lot negative comments about awful services and unhappy customers of PLS Solicitors. As I am initiating legal proceedings against them so would appreciate if other victims/unhappy customers can join hands with me (without cost sharing) so we can fight for our legal right and compensation. MUST AVOID TO SAVE YOUR LIFE & MONEY!!
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Matter Type:
Residential Conveyancing
Ali
Collected on:
This review is for a different branch.
Absolutely terrible and careless service by PLS Solicitors particularly case handler Jackson Keats. I purchased my house through PLS Solicitors in Nov 2020 and again contracted them for conveyancing services to sell the same house on 3rd Sep 2024 (PLS Case Ref 614668). But found that a lot of important documents were missing as were not obtained by them during original purchase. A case of extreme negligence. Communication was awful and extremely delayed, in fact, Jackson did not care to respond until I call and send reminder emails...and many times he lied about progress. I complained to his Manger Caroline but nothing improved as she was also slow and did not care for client. After almost three months of stress and spending extra costs, I formally lodged complaint to directors and senior management of PLS Solicitors but received stereo type reply and no concrete action taken to resolve the issues despite lapse of a month. Now almost four months and 20 days passed but they failed to fully respond to the enquiries from buyer's solicitors with required documents, raised on 16 Sep 2024. Hence, they failed to contract exchange as yet. Now, I am going to file legal case and complaints to relevant authorities against them for spoiling the sale deal and causing us loss of money, time, efforts. Suffered a loss of several thousand pounds and continuous mental stress. I read a lot negative comments about awful services and unhappy customers of PLS Solicitors. As I am initiating legal proceedings against them so would appreciate if other victims/unhappy customers can join hands with me (without cost sharing) so we can fight for our legal right and compensation. MUST AVOID TO SAVE YOUR LIFE & MONEY!!
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Mike
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Firstly, the context of this review. We dealt with Amy Atkinson's Team, primarily Clare and Chloe. They were instructed on 21st February with the intention of completing a purchase of a new property by a 1st time buyer on or before the 31st March. The objective seemed stretching but achievable and was actually achieved on the deadline day.
Whilst we got to the destination the journey was fraught with difficulty and a real roller coaster. The early impression was that PLS had received a bad audit report on money laundering checks so were being pedantic in the extreme and seeking historic information way beyond the previous 6 years. They also wanted historic gifts documented as current. There were frustrations involved in being unable to speak directly with decision makers.
As we got closer to exchanging contracts it became obvious the Portal facility was not being updated with progress. Whilst it was useful as a site for downloading documents it performed only a small fraction of its functionality and the Tracker feature became redundant. The Portal charge is £135 + VAT and was totally overpriced for our transaction. A failure to display the monies received added considerably to the stress involved, particularly given the frequent stories that are published about criminals intercepting such transactions.
So a very mixed picture. They probably had insufficient resources to handle the volume of work and being under so much pressure resulted in a customer experience that was below average during a time of high volume property deals. In fairness other teams in quieter times have attracted superior customer ratings.
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Emily
Collected on:
I just have to say a massive thank you to Nicola who I've just been on the phone with.
I'm halfway through a remortgage and my original conveyancer has completely let me down at the last minute. Having used PLS before to purchase my property I thought I'd give them a call to ask if they can assist.
Nicola was just excellent on the phone, got me a quote so quickly and was so compassionate about the situation! That real human touch - thank you so much for helping me and I look forward to working with the team again shortly for the remortgage
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Ugonna
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Excellent service, good communication, attention to detail, and a well-designed website. I totally recommend them for assistance with your mortgage.
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Victoria
Collected on:
We have had a fantastic experience using PLS to sell our previous property & buy our new property. We have been under Peter Shell & his team and have had nothing but a positive experience with Peter & Michelle.
We found the PLS portal particularly helpful as we were able to go on and use the ‘tracker’ to see exactly what was going on.
Peter & Michelle replied quickly to my (many) emails & always explained things really well.
Thankyou so much guys!
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simona
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Been dealing with William Kerrs-Farmer & team was a excellent experience, very professional and fast! Would definitely recommend. Thank you.
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PLS has offices in Manchester, Liverpool and Central London. With around 200 employees, we are one of the leading conveyancing firms in the country by volume and a significant amount of our work is in new build homes. We are experienced in all types of conveyancing including Help to Buy, shared ownership and re-mortgage. In addition to this we have a highly experienced Secured Lending team who can deal with commercial and residential property transactions including development finance and Islamic finance. PLS is an award winning property law practice. We are consistently one of the top ten legal practices specialising in conveyancing, and we have won numerous awards for our service to clients and for our expertise. We pride ourselves on providing a fast and efficient service to all of our clients. Our teams of expert lawyers and support staff put our clients at the heart of everything they do, and combine speed, experience and empathy along the way. Our clients have access to the PLS Portal 24/7 that can be accessed on a desktop or any smart device or phone. Clients can securely log in to their case and track their property transaction in real time. The portal guides our clients through the process, allowing them to upload documents and complete and sign forms online, thus ensuring a quicker and more efficient process and making our service as straightforward and transparent as possible. Our teams are available 7 days a week so don’t hesitate to get in touch for a free quote by calling our new business team on 0330 024 4536 or get a quote via our website – www.pls-solicitors.co.uk.
