
angela
Collected on:
Disrespectful and rude
I have used them for convayencing my first house.
They gave me someone I was not confident in their experience, and they would talk down to me when I asked any questions - which I would have a lot being a first time buyer.
They also forgot I was cash buyer, and also misspelt my name several times and even referred to me by different name in their most recent email.
They did not reply promptly to emails, several times I have had to ring them up to get any response - I feel I was not taken seriously at any point.
I pulled out of the sale in the end, they gave me an abortive bill which was larger than expected - I was told to refer to the "additional fees" list (which could be seen as "hidden fees" to deceive you out of more money).
Don't use this company for convayencing, I am not alone in this view.
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