Irwin Mitchell Llp

03701500100

At Irwin Mitchell, we pride ourselves in understanding people. We understand that everybody's situation is different, be it business or personal.

Address
Brunel House
2 Fitzalan Road
Cardiff
South Glamorgan
CF24 0EB
03701500100
www.irwinmitchell.com

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How Irwin Mitchell Llp Compares

Value for money

Limited data.

This firm - 90%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Irwin Mitchell Llp on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Irwin Mitchell Llp. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 88%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Irwin Mitchell Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 88%

No 12%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Irwin Mitchell Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 9

132nd / 4541

Company & Commercial

1st / 9

148th / 4325

Housing & Property

1st / 10

565th / 4225

Family Law

1st / 4

363rd / 3834

Wills, Trusts & Probate

1st / 15

358th / 3478

Commercial Property

1st / 9

185th / 3290

Employment

1st / 8

162nd / 3077

Regulations

1st / 7

53rd / 2530

Personal Injury

1st / 13

157th / 2353

Crime/ Criminal Defence

1st / 7

99th / 2097

Immigration

1st / 5

111th / 2002

Money & Tax

1st / 6

76th / 1835

Professional Negligence

1st / 6

56th / 1184

IT & Intellectual Property

1st / 2

36th / 1048

Dispute Resolution

1st / 4

93rd / 1034

Clinical Negligence

1st / 20

78th / 938

Welfare & Benefits

1st / 5

46th / 815

Human rights

1st / 3

14th / 744

Notary

1st / 49

34th / 709

Banking

1st / 23

20th / 697

Agriculture

1st / 4

71st / 611

Construction

1st / 23

32nd / 582

Charities

1st / 15

37th / 562

Energy & Transport

1st / 21

15th / 513

Education

1st / 3

23rd / 264

Actions against the police

1st / 3

13th / 80

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

Excellent

11099
Very Good

666
Average

158
Poor

140
Awful

872

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Claudiu

May 09, 2025

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Poor Advice and High Fees

This review is for a different branch.

I engaged Irwin Mitchell for employment-related advice and was ultimately disappointed by their service. The advice provided was not even tailored to my specific situation and ultimately proved unhelpful, as they kept referring me to my employer. Communication was often unclear, making the process frustrating. Furthermore, the unexpectedly high fees significantly exceeded the initial rate discussed in our email exchange. Based on my experience, I cannot recommend their services.

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Mark

March 19, 2025

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Very poor service.

This review is for a different branch.

Irwin Mitchell took three years and charged many thousands of pounds to assemble a case for deputyship that failed.

They made many failures and their own complaints procedure (after a few snide insults) agreed to pay me back a portion of those fees.

Following this I appealed by myself, costing me nothing except a few hours work. In a 10 minute conversation I changed the mind of the judge who ruled against deputyship.

It's much harder to to change someone's mind. Irwin Mitchell did a very poor job, messing up on numerous points. It felt as if they viewed it as an exercise in making money.

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Gillian

February 19, 2025

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Personal Injury claim

This review is for a different branch.

Luis Dignan provided 10 star plus service in negotiations for settling a three year old claim. He is an asset to the Company.

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Clinical Negligence

Matter Type:

Fatal Medical Negligence Claims and Inquests

Scott

November 15, 2024

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Medical Negligence helped to get answers and secure positive outcomes

This review is for a different branch.

Last year my wife passed away whilst in a mental health hospital. Initially, the NHS Trust tried to justify the circumstances and did not seem to acknowledge their failings in keeping my wife safe. So without Irwin Mitchell's help, the family would not have got the answers we deserved.

The Irwin Mitchell team (Thomas Riss-Bristow, Larrisa Harpley & Adam Wisman) were brilliant from the start, helping to gather all the required evidence, liaising with the Coroners office and the NHS legal representatives and then supporting the family during a week-long Inquest and the following legal discussions that came after. The team were professional, compassionate and caring throughout and I would highly recommend Tom and the team as they were key in helping us to get answers during these traumatic times.

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Jonathan

October 17, 2024

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Messed about and ripped off

This review is for a different branch.

appointed these following a dispute with a kitchen retailer who took my money upfront and failed to complete the job
They have ripped me and my insurance company off for approximately 50 grand taken almost 3 years to achieve nothing, had me pay out over £2500 for independent inspection reports all 100% favouring my claim and have now walked away after myself and my family have lived and suffered in a partly fitted kitchen and they advised me to leave it in such a Way as to give the retailer a fare chance to come back and compete the works

The company that carried out the report also dealt with legal matters and they quoted 5k to take the case on however I’d already engaged with Irwin Mitchell

To say it’s not fair is an understatement

AVOID AVOID AVOID AVOID AVOID

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Carol

July 12, 2024

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Excellent service

This review is for a different branch.

Highly recommended they helped me a lot

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Wills, Trusts & Probate

Matter Type:

Probate

Max

April 15, 2024

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Better and cheaper options out there!

This review is for a different branch.

Be careful as to whom you put down as an executor of a will because if it's a solicitors the charges for probate/dealing with the estate "could" run into thousands as per the experience here, and it's difficult to nigh impossible to remove them without having to go through a court. Whether it's charging by the hour or charging a percentage of the estate I am sure many don't realise how much this will cost because of course when you write a will you may have no idea of the fees that they will charge. So my advice is if your loved one has made a will through a solicitor maybe an uncomfortable conversation may be best to avoid a massive shock later. We will never know if using Irwin Mitchell as an executor was the wish of our loved one or if possible (alleged) "persuasion" was a factor when the will was being set up. I know our loved one would be horrified if they were still here.

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Peter

March 27, 2024

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Terrible experience

This review is for a different branch.

Person who answered the phone asked a myriad of questions before trying to put me through to the appropriate dept . Didn’t manage to actually speak to a solicitor.!!!

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Daryl

February 23, 2024

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Good service

This review is for a different branch.

It is stressful having to find legal advice. The team make the experience easier and bareable.

Lawyer named in this review:
Andrew Russell

Andrew Russell

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Employment

Matter Type:

Settlement Agreements

Katrina

February 21, 2024

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Great Service

This review is for a different branch.

From the first call with Daniella Colton, she was so supportive which made me feel settled about the choices I had to make. Because of this, I chose to go with Irwin Mitchell for this reason and she was fantastic right to the very end making sure I fully understood everything along the way.

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Reviews collected from

Scott

September 08, 2023

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MAKE YOUR CRITERIA CLEAR TO NOT WASTE PEOPLES TIME.

They've paid for google ad that offer no win no fee judical review. Turns out the critera is you have to have a financial loss of over £100,000 for them to even be interested. Just another company not looking to help people and just make money for themselves. Out of pocket by almost £15-£18,000 and yet more time wasted to add to the 3 years. MAKE YOUR CRITERIA CLEAR TO NOT WASTE PEOPLES TIME.

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Katherine

May 15, 2023

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Very happy with Irwin Mitchell.

A friendly, professional, helpful service .

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Katherine

April 14, 2023

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Shocking service and unless you drop 5k they won't even give you basic information

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Mark

April 08, 2023

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Would recommend Irwin Mitchell 100%.

Excellent service from James Davies and his team. Very freindly and approachable. Always polite and extremely professional at all time. Always answers all our queries.

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Natalie

July 08, 2024

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First class

First class - fast and efficient. Thanks again!

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