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Thompsons Solicitors LLP

01782406200

Also known as :

  • Thompsons Solicitors
  • J M Parsons And Co
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Thompsons Solicitors LLP

How Thompsons Solicitors LLP Compares

Value for money

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Limited data.

This firm - 95%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons Solicitors LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 66%
About Right 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    330
  • Very Good

    9
  • Average

    1
  • Poor

    0
  • Awful

    18

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Shane

Shane

July 16, 2023

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Collected on:

Do not trust your life in their hands!

Sharon Fleming ruined my life. Thompsons covered up for her. Here is my review but it's not the half of it:

Remorseless, immoral, non-human, corrupt to the , and (should be) criminals.

I was appointed Thompsons by Unite the Union as my solicitors for an injury at work compensation claim.

Sharon Fleming handled the case and was awful. She regularly ignored phone calls, argued about everything, deliberately misunderstood my case to cover her own failings, and was entirely uncompassionate.

I had suffered with a nerve related RSI caused by repetitive activity when working on a factory line. This was diagnosed as an irritated nerve in the cervical spine.

Sharon sent me to a doctor for an "expert report" who was not qualified to comment on a neck problem. Sharon told me in writing that she only sent me to that doctor because he "usually produces favourable reports".

Essentially he writes a quick, simple report so they can get people with minor injuries a small amount of compensation quickly. This is beneficial to the company as they don't receive a percentage of the claim working on behalf of the union.

Sharon argued with me for a year and a half about the doctors report, deliberately attempting to misunderstanding the injury when it was written in black and white that a nerve problem in the neck had been diagnosed by the NHS.

She lied to me and told me that the union would not pay for an alternative report so I would have to pay for my own. I organised for this and found a suitably qualified orthopaedic surgeon to write a report.

She then backtracked and told me that I couldn't get a different doctor to do a report and would have to sign the original report, submit it to the court and go to the original (unqualified doctor) for a second report.

The second report said that I had a problem with the nerve in my neck but to cover up his previous blunder the doctor said it had arisen since I last saw him. This was impossible because it was the first diagnosis I received.

Sharon tried to get me to sign the report but I refused and made an official complaint. The manager, Anna Konzon organised for the doctor to amend the report to admit he was unqualified and to recommend I see an orthopaedic surgeon.

I did so and was diagnosed correctly. However, because I had a negative EMG study, Sharon became convinced that I did not have nerve damage. Even though the orthopaedic surgeon said that the type of nerve injury I had
does not show up on EMG tests. It is there to rule out other conditions.

She also, for some reason thought there was a gap of one year in my GP records when there was only a two month gap. She was terrible.

I complained once again about her conduct and misunderstanding of the case as I did not want to continue with a solicitor that thought my injury was in my head.

The complaint went all the way up the line to upper management and everyone deliberately
misquoted the orthopaedic report and my own words.

A week later I got a letter saying they had terminated their representation and would no longer be acting as my solicitors.

The damage had already been done to my case and now I had to act on behalf of myself as I could not find another solicitor to take the case.

My injury had developed and deteriorated into a serious, debilitating condition and I had no legal experience.

I continued my case to the end but the report Sharon organised was used against me. I ended up with over £10,000 worth of legal debt, and homeless. I am now on PIP and limited capability for work and am to be honest sometimes depressed and suicidal.

I complained to the legal ombudsman and SRA but Sharon knew the loopholes. The legal system is ridiculous and predators like Thompsons know exactly how to escape all liability for their negligence.

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Angela

Angela

March 02, 2023

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Awful

Thompsons Solicitors represented a familiar member following a serious personal injury and were unprofessional, not competent and uncaring. They caused delays to the case by not progressing efficiently, not communicating, losing paperwork, changing personnel with no change over of information. Without warning, and one week before the court appearance was scheduled, they withdrew their representation. Due to time constraints no other solicitor had time to assess the case and we had to cancel the court appearance. We raised a complaint with the Legal Ombudsman and it was upheld as Thompsons had not behaved professionally and did not meet their obligations. They are truly awful and I would not recommend them to my worst enemy!

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Lesley

Lesley

July 25, 2022

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Collected on:

Compensation claim

Very professional and patient with me always contasted me back and always gave me updates

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Janyce

Matter Type:

Accidents In Public Places

Janyce

May 13, 2025

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Worth the wait, great outcome

Thompsons took up my personal injury case through my union membership, I did not pay anything for the service as costs to me were covered by my union.

The accident took place in February 2018, and it took several years to resolve my claim, it was an unusual injury and finding the right expert witness took some time. The injury resulted in me having hand surgery and long term neuropathis pain. The injuries and onging pain management have had a long term, ongoing, impact on my life.

There were several changes of personel in the time Thompsons were dealing with my case, and the pandemic did not help as things moved very slowly during that period. My case was transferred from a paralegal to a solicitor once the nature of my injury was valued.

All Thompsons staff were persistent and tenacious on my behalf and my solicitor got me a really good settlement. I am so greatful to them, the financial settlement has made my quality of life much better as I have been able to buy what I need to manage pain, including a car that is easier for me to drive.

Thanks so much, Karen (my solicitor)

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Rob

Rob

May 07, 2025

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Collected on:

Personal Injury

Fell on hotel staircase. Unsure of cause, so sought advice. Resulted in detailed report including CCTV footage which showed lapse of concentration, not blackout or negligence (except my own). Has given me peace of mind, very happy to learn no underlying cause. Doubt this level of information would have been forthcoming without legal assistance.

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lloyd

Matter Type:

Military Accident Claim

lloyd

May 07, 2025

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Collected on:

Accident claim

Very professional and prompt response when any questions were asked etc

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davide

davide

May 02, 2025

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Collected on:

review: Roger: Outstanding Legal Support with Heart and Integrity

Thompsons Solicitors is a pillar in executing justice, especially when it comes to protecting vulnerable people and workers.
Roger has been a professional advocate in defending my rights.
He has shown empathy, been a good listener and mediator, and applied the law in the most balanced way. He did this not only to protect me but also to help establish solid relationships with the employer despite the conflict.
I cannot recommend enough how their humanity and strong expertise in the field are key when you need someone trustworthy to apply the law in its most intrinsic and beautiful value.

Thank you from the depth of my heart.

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Kevin

Kevin

May 01, 2025

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Collected on:

Asbestos claim

Joseph Dowey from Newcastle Asbestos Team. I would recommend Joseph for his professional and thorough work in dealing with my claim. I was very pleased with the speedy outcome.

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martin

Matter Type:

Cycling Accident

martin

May 01, 2025

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Collected on:

Great personal service

Used thompsons for a personal injury claim (hit by car while cycling) and cannot fault them. I dealt with Phillip James and emma garland. They were very understanding and patient with my lack of tech abilities when It comes to filling in online forms etc. They made a not very nice experience quite bearable. Commutation was I think the best quality. Promptly answered emails and having phil actually answering the phone for the majority of the time was extremely helpful, especially if i was concerned about something. If I am unfortunate enough to have to go through this process again, I will not hesitate to use thompsons and hopefully Philip James again

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Garry

Matter Type:

Accident At Work

Garry

May 01, 2025

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Collected on:

Personal injury claim

Overall had a good conversation with Linda, legal enquiry team who took my details and made the process so easy

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Clinical Negligence
    • Dental Negligence
  • Crime/ Criminal Defence
    • Criminal defence - All
    • Professional Conduct
    • Regulatory Defence
  • Personal Injury
    • Personal Injury Law
  • Professional Negligence
    • Professional Negligence
    • Professional Negligence law