Ross Coates Solicitors

Unfortunately we were outsourced to this firm and ended up with Remersh Kaur as our solicitor for a house purchase. Fortunately we had some contact with the sellers which is the only place we got any updates or information from. If we didn't call Remersh and ask we do not get updates - although we can never speak to her as always unavailable. We would get information from 2 weeks prior that they had not addressed or informed us of (we already knew but only because of the sellers) and they had not done anything with it, sent an email, emailed or called us - nothing! Emails only sent when Remersh told us when we called that they are waiting on something from sellers solicitors so asked ' well can you email them please and ask for this or an update on this' again this was not down until we requested 2 or 3 times for them to send an email. Not sure why we have to ask for them to do what we have paid and instructed them for, should be initiative surely? They also did not inform us they had draft contracts from solicitors for 3 weeks - had not touched them! We called and informed them we know you have had the contracts for 3 weeks and the sellers solicitors are waiting for them they had not informed us or even touched the contracts. Not sure what we are paying for to be honest. No where near the end and no communication. Awful solicitor. Have emailed and called to ask for better communication going forward and expressed frustrations only to be shouted at down the phone with a lot of huffing and puffing as though it is an inconvenience for a client to be calling to ask a query. PLEASE DONT TRUST OR INSTRUCT THESE SOLICITORS.

I recently used Ross Coates Solicitors for the purchase of my new home, and I couldn’t be more pleased with the experience. From start to finish, the service was professional, efficient, and thorough. They explained everything clearly, answered all my questions promptly, and kept me updated at every stage of the process. Their attention to detail ensured everything went smoothly, and they were proactive in resolving any issues that arose. I felt confident and well-informed throughout. Highly recommend their services for anyone looking to buy a home! Special thanks to Stephen Broughton.

We have been working with these solicitors for a long time now and they never let us down.They are always happy to help and are extremely genuine.Special shout out to Mr Stephen Broughton-great person!

Worst firm ever, avaoid at all costs. took a year to seell a flat for me and they after sending me a letter to say my mortgage had been paid off in December, I got a call from the mortgagae company to say my mortgage was in arrears. This was in February so 3 months after the sale almost. When I spoke with them, I said I was going to the police as it was not correct They then said they had forgot to pay it off?? How can you forget £75,00 is in your account, and looking at other reviews this is not the first time this has happened. Rude, poor conduct of spelling skills and knowledge from the staff, The only good reviews on here must be written by family and friends of Ross Coates.
Charged me £1200 in January 2023 to complete in a week as they were ready to exchange but only took them til December 2023 and then when I asked for a refund in July 2023 they said if I did that I would go to the bottom of the queue!

The sale of my late mothers property was complex with the involvement of several family members and the authorities. We had excellent assistance in navigating these complexities, and I was always able to speak to the team, who were reassuring and efficient. Despite many setbacks the house sale completed and is a weight lifted.

I instructed the firm back in December 2023 and was told that I would be able to exchange and complete by February 2024, which seemed reasonable for a simple sell of a flat to first time buyers.

The staff are so unhelpful and the customer service is shocking I actually feel like crying when I get off the call to anyone, this is when someone does pick up to me! They offer no clarify on what is holding things up and tell me to call back in a weeks time for an update! They are rude and make you feel like a nuance for even calling.

I get sent emails with 7 attachments including messages from my buyers solicitors with enquires, I just get told to read through them all and answer them but with no clear direction on what I should be answering and reading. I send them back only to get told a week later there was a few questions unanswered therefore the hold up is my fault, even though when sending back the emails I asked if I missed anything but with no response. I can call all day and no one will pick up, if they do I get told that someone will look at my case in a few days. I have never received such bad service but all I keep getting told is they are within timescales for this type of case and it could take upto 6 months, its just shocking! I really would not recommend to anyone

Its so sad that people can get treated this way and i really feel for myself and the buyers who are now very frustrated.

The staff here are diabolical and cannot even use correct grammar to send emails.
It took a year to sell a flat, even though they had an upfront payment in January 2023 to complete in a week, another way of getting money from you. Six months later it still wasn't completed so I asked for my money back, for then to be told if I did that, then I would have to go to the bottom of the list again. Then when I wanted to complain, I was told if they did that, then they couldn't act for me on my sale. I was to far in to change companies so let them carry on. They yesterday I got a call from my mortgate company after the sale completed in december 2023 (now 8th Feb 24} to say I had missed mortgage payments. When I called up they had forgot. What company forgets they have a spare £74,ooo in their bank accout???!!!