Overall a mixed experience using Alsters Kelley. We decided to use these solicitors for conveyancing during our house purchase and to sell our own house. Sometimes communication was good, however there was many times we had to chase 2/3 times before receiving a response. The search results were back for 2-3 weeks before we received them, we had to chase multiple times for these. We also received an email with a moving date suggestion, with our solicitor saying they would be ready to exchange and complete on that date, and to arrange a quote for moving companies/make arrangements. We did this and emailed and called in the lead up to this date, but didn't receive any communication until after the date had passed.
We were given our final bill to pay before completion, and we immediately paid this. However on our exchange/completion day, having already loaded the van and moved all our stuff out, we got an email telling us they had calculated the amount wrong and we needed to send another £1000+ as soon as possible or else we could not go ahead with completion!
We have had contact with both our buyer and seller since moving house and both have said that they received information from their solicitors that the process could've been faster but was held up by Alsters Kelley.
It's disappointing that our experience differed so much from the many good reviews on here, but based on our experience we would not recommend Alsters Kelley and wouldn't use the company again.