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How Thornton Jones Solicitors Compares

Value for money

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 1%
About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    580
  • Very Good

    16
  • Average

    2
  • Poor

    0
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Rajen

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Rajen

August 11, 2025

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Excellent Service

I had a great experience with Natalie overseeing the conveyancing for my property sale. The process was seamless from start to finish, and I really appreciate her professionalism. A true 5-star service!

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Francesca

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Francesca

August 10, 2025

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Fast and friendly service

We used Thornton Jones recently to sell our home and purchase our new one and Natalie worked on our case. Due to timings the sale completed first and then the purchase after so we communicated over about 6 months. Jess was always really easy to get hold of, answered questions and actioned different parts of the case quickly and especially completed our purchase quickly. We were really happy it made a stressful time a lot easier, would definitely recommend

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Francesca

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Francesca

August 10, 2025

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Excellent, fast service

We used Thornton Jones recently to sell our home and purchase our new one and Jess worked on our case. Due to timings the sale completed first and then the purchase after so we communicated over about 6 months. Jess was always really easy to get hold of, answered questions and actioned different parts of the case quickly and especially completed our purchase quickly. We were really happy it made a stressful time a lot easier, would definitely recommend

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Charlotte Sautter

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Charlotte Sautter

August 09, 2025

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Brilliant and highly efficient solicitor

We used Thornton and Jones as our solicitors for buying our first home. They came highly recommended from a work colleague. Sam Kelly was our solicitor and she and Emily Pinchbeck did a brilliant job. They were very efficient. Very easy to communicate, they always responded by email or they called back within the same day. They were so helpful with all the questions we had as first time buyers. And the whole buying process went by smoothly and quickly. I would 100% recommend Thornton and Jones.

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Georgia Sharman

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Georgia Sharman

July 17, 2025

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Fantastic Service from Start to Finish!

Used Zanna and her assistant Molly for a house sale late 2024 that fell through, she was excellent with her communication from start to finish and helped explain everything to me as i was a first time buyer. Once the other house sale fell through it took my a while to find a new property, i knew for sure i was going to use Zanna again, nothing was too much trouble and nothing was a silly question - not only were the updates and e-mails prompt to be responded to but the Thornton Jones app made it easy to track all my progress of the sale. Although slightly more expensive than other quotes, I would never use anyone else, and the price you pay is for the amazing service you have! I can highly recommend to everyone and anyone!

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Simon Pinkney

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This review has been left by a verified client who used Thornton Jones Solicitors.

Simon Pinkney

July 08, 2025

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Excellent Service by Zanna at Thornton Jones.

We used Thornton Jones for the sale and purchase of our property. Zanna and her team were fantastic throughout the whole sale and purchase dealing with our questions promptly and being supportive with any problems that arose. I would highly recommend Zanna and Thornton Jones Solicitors.

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David B

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This review has been left by a verified client who used Thornton Jones Solicitors.

David B

July 07, 2025

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Highly recommended conveyancing service

I have had the pleasure of having Natalie and Jess handle the conveyancing for two purchases. I can't recommend them highly enough - professional, dedicated and great to deal with - they turned around my recent home buying in under 10 weeks from first enquiry to completion and move-in. When the previous purchase was getting into difficulties from the seller's end of the chain, they fought so my behalf to try and sort things out it was amazing to see. I want to thank both Natalie and Jess for their fantastic service

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David B

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This review has been left by a verified client who used Thornton Jones Solicitors.

David B

July 07, 2025

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Highly recommended conveyancing service

I have had the pleasure of having Jess and Natalie handle the conveyancing for two purchases. I can't recommend them highly enough - professional, dedicated and great to deal with - they turned around my recent home buying in under 10 weeks from first enquiry to completion and move-in. When the previous purchase was getting into difficulties from the seller's end of the chain, they fought so my behalf to try and sort things out it was amazing to see. I want to thank both Jess and Natalie for their fantastic service

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June

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

June

June 17, 2025

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Conveyancing

Thank you Zana for successfully completing the sale of my property.
I found the service very efficient and would recommend Thornton and Jones as a good conveyancing service.

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Carolyn & Stephen Wilkins

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Carolyn & Stephen Wilkins

June 12, 2025

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Conveyancing

Jessica was professional, friendly
kept us informed at every step in a way we understood, very approachable and efficient.

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Reviews collected from

Rajen

Matter Type:

Residential Conveyancing

Rajen

August 11, 2025

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Collected on:

Rajen

I had a great experience with Natalie overseeing the conveyancing for my property sale. The process was seamless from start to finish, and I really appreciate her professionalism. A true 5-star service.

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Christopher

Christopher

July 31, 2025

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Christopher

Very productive initial meeting gave me great confidence in the support I will need in the coming months.

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Peter

Peter

July 18, 2025

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Peter

This is the first time dealing with Thornton Jones solicitors and so far I am VERY impressed with the service I have received from Sarah, very professional, good communication timeframe and quality advice & information.

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Martin

Martin

July 10, 2025

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Martin

Excellent in every way. Highly recommend Pheadra.

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Simon

Simon

July 08, 2025

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Simon

Brilliant service. Very professional. Dealt with all our queries promptly and very supportive with any issues with had with the sale and purchase. I would highly recommend Zanna and Thornton Jones Solicitors.

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Thornton Jones Solicitors are accredited by

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About this branch

Description

We believe that supporting and engaging with our people, whether they be our team members, our business associates, and indeed our clients, should be at the heart of what we do. The essence of our company culture is to ensure that everyone feels valued. We have high expectations so that we can be a firm full of happy and fulfilled people who produce a high standard of work and maintain an exceptional client service. We have a set of core values and behaviours which every member of our team follows, from our newest team members to our most experienced employees, to ensure our culture remains positive and professional and our employees can flourish in their careers. These values are used throughout everyone’s journey with Thornton Jones. From interviews through to inductions, from team meetings to our one-to-ones, and in our daily lives. This helps us to ensure that our true values-based culture can thrive.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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