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How Thornton Jones Solicitors Compares

Value for money

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 1%
About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    543
  • Very Good

    15
  • Average

    2
  • Poor

    0
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
June

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

June

June 17, 2025

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Conveyancing

Thank you Zana for successfully completing the sale of my property.
I found the service very efficient and would recommend Thornton and Jones as a good conveyancing service.

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Carolyn & Stephen Wilkins

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Carolyn & Stephen Wilkins

June 12, 2025

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Conveyancing

Jessica was professional, friendly
kept us informed at every step in a way we understood, very approachable and efficient.

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Carolyn & Stephen Wilkins

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Carolyn & Stephen Wilkins

June 12, 2025

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Conveyancing

Professional, approachable, always explained everything clearly, always available, helped our sale go through smoothly.

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Mr Raymond Mattison

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This review has been left by a verified client who used Thornton Jones Solicitors.

Mr Raymond Mattison

June 11, 2025

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Sale of property

Jess and Natalie have been so helpful in the sale of our property ,any problem just rang and they were so helpful in explaining things i didn't understand thank you so much, all went so smoothly thanks again, i would recommend you to anyone

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Tiff22

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This review has been left by a verified client who used Thornton Jones Solicitors.

Tiff22

June 11, 2025

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Fabulous

My son and I put in to buy our council property, after some research and some frankly rude and biased interactions with other solicitors we went with Thornton jones,specifically Jess Taylor, who has been absolutely amazing and made this a very easy and stress free process,I would highly recommend her services

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Martyn

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Martyn

May 11, 2025

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Excellent service

Zanna & the conveyancing team made our purchase hassle free.
With excellent communication & updates on the app, we we’re confident they were progressing our case quickly & efficiently.

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Fay MacDonald

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Fay MacDonald

April 24, 2025

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Fantastic experience with Jess

Jess acted on our behalf in our sale and purchase. She worked tirelessly to make a very stressful and protracted process as pain free as possible. She was very responsive answering all our queries in a timely manner. We wouldn't hesitate to recommend her.

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Gill

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Gill

April 23, 2025

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Conveyancing team are great

Thank you so much, Zanna and the team handled the conveyance work so well, I would recommend them

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Nick shafi

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Nick shafi

April 15, 2025

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Conveyancing

Always a pleasure to deal with Zanna.
Used Thornton jones before and always had a positive experience.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Anonymous

April 14, 2025

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Exceptional Service During Both Our Sale and Purchase

After a bit of a nightmare with a previous sale falling through and a few failed attempts at buying, Jessica and Natalie were absolute lifesavers. They were both brilliant from start to finish—always kept us in the loop, explained everything clearly, and were super quick to respond to any questions.

They helped get our sale over the line, and on the day of exchange and completion, they went above and beyond. The buyer’s solicitors delayed the funds until the very last minute, but Jessica and Natalie stayed on top of everything and made sure it all still went through.

When it came to our purchase, they were just as amazing. They chased things up without being asked, kept the pressure on where it was needed, and made the whole process so much less stressful. We honestly couldn’t believe how quickly everything moved from offer to completion—it all ran so smoothly thanks to them.

We’re so grateful for everything they did. Can’t recommend them enough!

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Reviews collected from

Chris

Chris

June 28, 2025

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Chris

Worked with Sam Kelly & the team for a number years now, and would highly recommended.

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Sophie

Sophie

June 27, 2025

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Sophie

⭐⭐⭐⭐⭐
As a local mortgage advisor, I’ve had the pleasure of working with Thornton Jones Solicitors on several occasions, and I can confidently say they are fantastic to work with. The team is friendly, efficient, and always quick to respond to any queries – which makes a big difference during the homebuying process. I regularly recommend them to my clients and always appreciate how smoothly things run when they're involved. Looking forward to working together again in the future!

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Hannah

Hannah

June 27, 2025

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Hannah

Have been using Zanna and her team for a couple of years now and I continue to be impressed in the fairness and professionalism of legal cases. Zanna will pick up the phone too and spend time explaining more complicated cases which makes things so much better for clients and agents to be able to understand.
I have recommended Zanna and the team to another agent and they have been equally as impressed!

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Stacey

Stacey

June 26, 2025

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Stacey

I have worked closely with Thornton Jones since 2020. I am a Mortgage Advisor so I have a working relationship with them. Over the last 3 years I have had 1 Solicitor dealing with all of my cases that I have passed across - Emily is more than fantastic. She is on hand via email/message should I need an update.
I highly recommend Thornton Jones but especially Emily.

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Louise

Louise

June 26, 2025

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Louise

Thornton Jones Solicitors offers fantastic service to their clients with a handy online portal, friendly staff and a wealth of knowledge

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Thornton Jones Solicitors are accredited by

accreditation
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About this branch

Description

We believe that supporting and engaging with our people, whether they be our team members, our business associates, and indeed our clients, should be at the heart of what we do. The essence of our company culture is to ensure that everyone feels valued. We have high expectations so that we can be a firm full of happy and fulfilled people who produce a high standard of work and maintain an exceptional client service. We have a set of core values and behaviours which every member of our team follows, from our newest team members to our most experienced employees, to ensure our culture remains positive and professional and our employees can flourish in their careers. These values are used throughout everyone’s journey with Thornton Jones. From interviews through to inductions, from team meetings to our one-to-ones, and in our daily lives. This helps us to ensure that our true values-based culture can thrive.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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