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Sam
Thank you to Emma Lanza and the whole team for helping me and my partner complete our property purchase, the help and advice was second to none, would highly recommend!
A representative from Clowes & Co. LLP responded to this review on 03 April, 2025
Thanks for your review Sam, it is much appreciated. I wish you all the best in your new home.
Was this review helpful? Yes
Poor communication and multiple errors.
The First Lady assigned to our file took over a week to reply to each question we had, and never answered them in full so had to keep going back to her.
New lady seemed better at first but then when our seller became difficult she was no help at all, did not keep us up to date with progress and then got obviously annoyed with us when we kept asking for updates. To top it off they then got our final bill wrong and are now saying we owe them an extra £700. We’ve raised a formal complaint 5 weeks ago and it took them 3 weeks to send us an auto generated acknowledgement. Appalling, made a stressful situation even more stressful.
Lawyer named in this review: Emma Lanza
Was this review helpful? Yes
Engaged service twice now
First was to start the process for court of protection
Second selling property
Saw different professionals as you would expect however I was given the help and advice needed on both occasions it was delivered professionally with consideration clear explanations kept updated via emails and treated with respect and given time as I am disabled when I needed to go to see them
Would highly recommend
Lawyer named in this review: Emma Lanza
Was this review helpful? Yes
Buying a house
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Lawyer named in this review: Emma Lanza
Was this review helpful? Yes
House purchase & sale
Communication and service was very poor. Constantly chasing without feedback, never spoke in person to our conveyancing solicitor as they were never available. Found more information via others and estate agents.
Lawyer named in this review: Emma Lanza
A representative from Clowes & Co. LLP responded to this review on 27 June, 2025
Thank you for your feedback. We’re sorry to hear that you feel you had a negative experience with Clowes & Co. Unfortunately, as this review is anonymous, we’re unable to verify the details or reach out to offer assistance. However, we want to reassure you that we take concerns seriously and are committed to providing a professional, compliant, and transparent service.
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Poor service on multiple issues
I would have no confidence in Clowes and Co. and would not recommend them. Errors were made in multiple areas including money laundering checks and handling of search results. Had to go to their providers to get information on how to get answers from my solicitors. Value for money 1 star as did not complete job
Lawyer named in this review: Emma Lanza
A representative from Clowes & Co. LLP responded to this review on 27 June, 2025
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience. Due to professional and legal obligations, we’re unable to discuss individual matters in a public forum, but please be assured that we take compliance, client communication, and service standards very seriously. We regret that you feel that your experience was not positive and appreciate you taking the time to share your perspective.
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Very professional company
Good service and would recommend
At times the communication could have been better, but on the whole the service was good
Lawyer named in this review: Emma Lanza
A representative from Clowes & Co. LLP responded to this review on 27 June, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent service
I sold and purchased property 12 months ago and received an excellent service from the company. They came on recommendation and I would use them again.
Lawyer named in this review: Emma Lanza
Was this review helpful? Yes
House sale and purchase
Emma was wonderful and everything went really smoothly eventually.
Would highly recommend them so friendly and approachable.
Lawyer named in this review: Emma Lanza
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Excellent
Dealt with what I needed in a professional manner.
Lawyer named in this review: Emma Lanza
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Best solicitors
They helped us move and get the house of our dreams !! Without them we would of lost it
Lawyer named in this review: Emma Lanza
Was this review helpful? Yes