ONP Solicitors

AVOID!
Appointed by Lender but it quickly became very evident that this firm operates exclusively through a very unfriendly App from which they do not deviate to actually relate to the client - totally automated and totally inadequate in terms of client service.
This should have been a completely straightforward remortgage but the experience was completely unlike any which we have enjoyed with 'high street' solicitors.
Communication was very poor throughout.
Communications from ONP were event driven 'standard' messages which often failed to address the present stage reached and we were frequently not told of some stages already reached and passed.
Communications from us went unanswered or were not answered in any way helpfully.
In addition, the number of errors were unbelievable. Amongst these were a reference to a request from a non-existent Mangement Company, a further reference to a non-existent 'rentcharge holder', a failure to pay third party fees in full, wrong documentation issued to third party solicitors, a wrongly calculated Completion Statement, only addressed some 5 months later, when ONP were unable to register the transaction with the Land Registry and confusion over documentation already supplied. All this caused considerable delay in registration after completion.
Even a clear indication of our dissatisfaction failed to elicit any response whatsoever.
Never again!

I had a great experience with Chiara. As a foreigner and a first-time home buyer in the UK, I had no prior experience and faced many challenges during the process. However, she was extremely patient, professional, and always took the time to clearly explain everything and guide me through every step. She was also very responsive, never delayed any matters, and handled everything with great care and attention to detail. Thanks to her dedicated support, I was able to successfully complete the purchase. Without her help, I might not have been able to secure this property. I truly appreciate her hard work and highly recommend her to anyone looking for a reliable and knowledgeable solicitor.

No stars!! Naa Brown rang me and promised me that the £140k from our house sale would be in our account by 5pm that day, 20th September 2024. Nothing arrived!!! The landlord would not accept anything less than the 12 months rent upfront that we said we would pay. Nothing 21st September!!! We have been left penniless, homeless and have had to put our 4 dogs and 3 cats into boarding. We have had to borrow from friends to be able go buy food. We are currently staying with different friends. If that money is not in my account 23/09/24 I will be contacting the local police and reporting you to your regulators. I certainly will not be recommending you. You have caused mental trauma to not only me, my husband, my daughter but also to my 4 dogs, 3 cats, and 2 rabbits. I now do not know where we are going to live. The boarding is costing us £100 a day. Watch this space!!!!!

Right from the very start the service and speed at which these worked has been awful.
Its taken 14 month just for a remortgage, I've had to reply to the mortgage company twice to extend the offer.
then on completion they paid a credit account off and the original mortgage but managed to over pay them by £5k. Something so simple on the settlement statement from the creditor.
Its taken me nearly a week to get in contact with the bank and creditor to chase the over payments up.
After completion all i got was i'd have to chase everything up.

I can not strongly advice against using this company enough

I urge any reputable mortgage brokers to AVOID this law firm.


We were appointed a case worker who seemed to work with no urgency for a remortgage.


- countless chasing via telephone calls

- countless answer phone messages left for which she said she did not receive

- would finally get through and she said she couldn't remember what documents we needed to submit so would email us.

- waited a week for her to tell us despite chasing

- she then said as per previous email please send (she never sent the previous email!!!!!!!)

finally we get a completion date after 7 weeks


she submits all the payments on our behalf - one bounces back.


but in the meantime tells the mortgage company everything has been settled.


It has been 8 working days and one payment has still not been settled.

Our first mortgage payment came out despite one payment not being complete.


The debt that required paying has now accumulated interest owed and an additional monthly payment. We will be seeking compensation because of their lack of due diligence.


Who in their right mind confirms with mortgage company before all bills have been cleared.


Avoid avoid avoid