Verified review
This review has been left by a verified client who used Rogers & Norton Limited.
Matter Type:
Probate
Caroline Brown
Collected on:
A reassuring and positive experience in every sense!
After my dad died in October 2022, Vikki Lambert was recommended to me for the conveyancing when I sold my parents' house as part of the probate. She and Lauren Golder were really supportive throughout the process.
I felt let down and abandoned by the solicitor who was originally dealing with dad's estate so I asked Vikki if it was possible to transfer the case to anyone at Rogers & Norton.
Susan made contact and was so supportive and positive from our very first contact.
I felt able to talk to Susan openly, and she explained everything so clearly. She always replied to my emails quickly and answered my questions honestly. I felt less anxious throughout the whole process and really felt that Susan 'had my back'. She guided me through my dad's probate and when mum died a year later, helped me navigate the system again.
I find dealing with legal matters very daunting, but Susan was so sympathetic and understanding it made the process easier. She recognised when I was upset and was so compassionate.
At no time did Susan say something wasn't possible or present any aspect of the probate negatively which I found reassuring.
The service and support I received from has changed my opinion of solicitors and I would not hesitate to approach Rogers and Norton for support in the future. I can't thank Susan enough for her support!
A representative from Rogers & Norton Limited responded to this review on 15 August, 2025:
Thank you, Caroline. We’re glad Vikki, Lauren, and Susan provided such supportive, compassionate guidance through a difficult time.
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