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How Right Legal Group Limited Compares

Value for money

This firm - 91%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Right Legal Group Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Right Legal Group Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 39%
About Right 58%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Right Legal Group Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Right Legal Group Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Right Legal Group Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    781
  • Very Good

    45
  • Average

    6
  • Poor

    9
  • Awful

    58

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Samantha

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Trusts

Samantha

May 10, 2025

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Collected on:

Shocking communication

Had a will trust meeting on 1 April. It’s now 10 May and after having paid £1,000 we have heard nothing despite requesting an update from the solicitor in charge.

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Anonymous

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This review has been left by a verified client who used Right Legal Group Limited.

Anonymous

May 05, 2025

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Collected on:

Will writing

Thorough hour interview explained fully

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Pedro

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Pedro

May 04, 2025

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Collected on:

Great customer service

I had a home visit. I was able to make an informed choice.

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Hisham

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Hisham

April 30, 2025

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Collected on:

will

we had asked for WILL to be written and service has been professional, it just took slightly longer than we expected

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Anonymous

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This review has been left by a verified client who used Right Legal Group Limited.

Anonymous

April 28, 2025

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Professional

Friendly, polite, professional, easy to talk too.

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Anonymous

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This review has been left by a verified client who used Right Legal Group Limited.

Anonymous

April 23, 2025

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Mixed

I have used Rightlegal before and had a mixed experience. The meeting two years ago with the advisor went well, it was all the follow up, paperwork incorrect, not once but twice!
Have recently had a two yearly review and had a different advisor who explained things a lot clearer, fingers crossed the paperwork will be correct the first time round.

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Anthony

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Anthony

April 22, 2025

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Excellent information

Very informative meeting to plan my estate. Given all options on how to distribute my estate

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Lynda

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This review has been left by a verified client who used Right Legal Group Limited.

Lynda

April 17, 2025

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Very professional

We wanted to update our wills and we were ably assisted by a very pleasant man who was courteous and helpful .

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Vanessa

Vanessa

April 04, 2025

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Collected on:

Should be a zero review

I have deep dissatisfaction with the handling of my late father's case. Despite my simple and reasonable request for a certified copy of his will, the process has been unacceptably poor and distressing. I have already complained to Right Legal Group, and trust pilot. Next is the Ombudsmen.

The representation of your service on your website does not reflect the experience I’ve had, nor does it align with the feedback from other clients, as evidenced by your current 1.7-star rating on Trustpilot. It is clear from these reviews that many customers share similar concerns.

I would also urge your private equity firm, Vespa, to pay closer attention to how clients are treated. One would expect that such a significant investment would come with a commitment to customer service and operational integrity. Unfortunately, that does not appear to be the case here.

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Jill

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Jill

March 10, 2025

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Collected on:

Adjustments to wills

Solicitor was prompt and thorough and clear with his advice but not pushy .

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Reviews collected from

Denise

Denise

May 08, 2025

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Denise

I would not recommend these solicitors they are very unprofessional and difficult to speak to. I have been trying to get LPA set up for my husband for over 18 months we have had documents going to and thro saying error we need to resign as not been accepted by the court. Surely they should check all documents are correct before submitting them to the courts. I would have thought that we part if the service I had paid for.

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Mark

Mark

May 07, 2025

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Mark

My recent experience with Simpson Solicitors has been the worst experience I have ever had in my 50years of using legal services. A simple Will preparation has taken 8months, having made a payment on September 17th 2024. The simple task was to add the name of my Grandaughter which was omitted by Simpsons from my original Will. In the end I had to pay for a new Will. Recently, to my understanding the Will reports that I have no Property and Financial affairs, when actually these were discussed at my initial meeting with Mia Clarke who has now left Simpsons.

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Michael

Michael

May 02, 2025

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Michael

Working with Fern and RightProbate has been a real pleasure. From start to finish they were supportive and responsive. Any questions I had were addressed promptly and in terms that were easy to understand. When Fern was out of office an alternative contact was provided without needing to ask for it and I was provided with regular updates throught the course of the probate process. I would like to extend a big thank you for all of the work that you have carried out on my behalf.

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Ruby

Ruby

April 29, 2025

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Ruby

Avoid! Shocking service at what is an incredibly difficult time. It is almost a year since my Mum passed and we are no further forward with my probate application. The details I uploaded to them initially were not processed until I chased. I was lied to regarding when the application was sent. They didn’t send the right information to probate resulting in it being stopped in January, they decided not to inform me or deal with the query until I chased them in April. They have assured me they are dealing with the matter, however they still haven’t sent the correct forms to me. The Will went to probate with damage to it which needs to be certified, the Will wasn’t damaged when I sent it. Interest costs with the mortgage company are mounting and I can’t even pay it off as Right probate can’t be bothered to send me a Certified Copy of the Will. Nobody including admin assistants or probate advisors answer my emails and I can’t speak to anyone in authority as they are too precious to take phone calls. The Ombudsman is now dealing with my complaint.

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William

William

April 18, 2025

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Collected on:

William

When we lose a parent it effects us in so many different ways, chiefly emotionally and financially

In my case, much to my surprise it was these and so much more that you really do not expect

Family members can change in the most distasteful way when money becomes an issue
In my particular case my Mother had a small lifetime mortgage with a high Street bank that behaved in an Xtra aggresive manner that you would think they were a back street loan shark

I can say now from experience that these matters are not always as straightforward as one may wish and as an executor of my Mother's will dealing with the issues was not an enviable task

I was however amazingly fortunate in one regard in that my Mother had had the good sense to also appoint a professional Co executor Right Group

My particular good fortune was to have my case looked after by by solicitor Sianead O'connor for whom nothing was too much trouble

Throughout the several years our case took to be finalised and despite the Xtra stress caused by the Bank Sianead remained professional and focused on achieving the very best outcome for myself and my family whilst honouring and respecting my Mother's wishes

It will be no surprise that I have not the slightest hesitation in recommending Right Groups services and in particular our solicitor Sianead O'Connor

Thank you Sianead and all involved in our case at Right Group

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Right Legal Group Limited are accredited by

accreditation
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About this branch

Description

Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate Planning services. Our team is dedicated to supporting individuals and families nationwide, with office locations including Derby, Bristol, Cardiff and Brighton. From will writing to administering estates, our team of experts are committed to providing you with the highest level of service and support. We take the time to understand your unique needs and circumstances to guide you through every step of the process. Our clients trust us to preserve not only their financial assets but their emotional assets too. We proactively look after you throughout your lifetime ensuring that your estate planning documents are always accurate and up to date, whilst providing you with innovative opportunities to choose how you want to be remembered for the benefit of future generations.

Practice areas

Will writing Probate services Administering estates Estate Planning

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills
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