As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using PCS Legal Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 9%

Overpriced 40%

About Right 50%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 93%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used PCS Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how PCS Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%

No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that PCS Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Housing & Property

1st / 8

55th / 4207

Wills, Trusts & Probate

1st / 10

335th / 3457

Agriculture

1st / 4

54th / 617

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

Excellent

4415
Very Good

357
Average

35
Poor

60
Awful

709

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Tina

August 14, 2025

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Collected on:

Sale of property

My sale fell through but was good service up to that point.

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Verified review

Anonymous

August 05, 2025

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Minimal feedback or updates

I emailed my solicitor 2 weeks ago for an update but have not received a response yet. I then have to call in to speak with a representative to get an update which was eventually relayed to me. I feel I’m being left in the dark and begging for updates.

A representative from PCS Legal Limited responded to this review on 08 August, 2025:

Thank you for your feedback. We’re very sorry to hear about the delay in communication and understand how frustrating that must be. Providing timely updates is very important to us, and we will look into this matter to ensure better responsiveness moving forward. If you’d like, please contact us directly so we can address your concerns personally and keep you fully informed.

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Agriculture

Verified review

Matter Type:

Agricultural land for sale or development

Jane

July 31, 2025

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Collected on:

Poor communication

Zero communication and then hounded for repeat instruction when my buyer pulled out of sale. I had to beg multiple times for the return of my original documents. Shoddy customer service. I would never instruct them again for conveyancing.

A representative from PCS Legal Limited responded to this review on 04 August, 2025:

Thank you for taking the time to share your feedback,Jane. We are sorry to hear about your experience and regret that our service did not meet your expectations. We understand your concerns regarding communication and the handling of your documents. This is not the standard we strive to uphold, and we apologise for any distress or inconvenience caused. We take all feedback seriously and would welcome the opportunity to review your file in detail to better understand what occurred and how we can improve. If you are willing, please contact us directly so we can discuss this further. Your satisfaction is important to us, and we are committed to resolving matters where we have fallen short.

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Verified review

Anonymous

July 31, 2025

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Absolutely awful

Slow responses, in-competent and far better offers elsewhere with more established and reputable firms.

Avoid.

A representative from PCS Legal Limited responded to this review on 04 August, 2025:

We’re sorry to hear that your experience did not meet your expectations. We strive to provide timely and competent service to all our clients. We would welcome the opportunity to discuss your concerns further and see how we might address them.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Anonymous

July 29, 2025

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Collected on:

Best experience

My previous experience with other solicitors had all been poor - that everything would take ages, that they were impossible to get hold of. Seeking an alternative, I went online and PCS came top of the list for recommended solicitors. I have been thankful for that ever since - throughout the process for which I hired them they have been efficient, replied promptly to all my communication, and kept me fully informed.

A representative from PCS Legal Limited responded to this review on 29 July, 2025:

Thank you for the positive review. We always strive to provide a personal service with excellent communication, and we are glad this was the case during your conveyancing transaction. Kind regards, PCS Legal

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Verified review

Sunil

July 29, 2025

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Collected on:

What service?

They never call back. No correspondence whatsoever. Even if you drive to office no one has the courtesy to see you other than the receptionist.

A representative from PCS Legal Limited responded to this review on 01 August, 2025:

Thank you for sharing your concerns, Sunil. We sincerely apologise for the lack of communication and the frustration this has caused. This is not the level of service we strive to provide, and we take your feedback very seriously. We would like the opportunity to resolve this matter promptly and improve your experience. Please contact us directly so we can assist you personally and ensure your concerns are addressed.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richard Bennett

July 29, 2025

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Collected on:

Conveyancing/Helping....

Up to now , PCS have been so helpful and patient with us , hopefully completion will be very soon.

Licenced Conveyancer named in this review:
Charlotte Keen

Charlotte Keen

A representative from PCS Legal Limited responded to this review on 30 July, 2025:

Thank you for your kind words, Richard. We're glad to hear you've found our team helpful and patient—fingers crossed for a smooth completion very soon!

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Verified review

Trevor

July 29, 2025

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Collected on:

Useless

Can not get through to your solicitor and always have to wait for a reply

A representative from PCS Legal Limited responded to this review on 01 August, 2025:

Thank you for your feedback, Trevor. We apologise for the difficulty you’ve experienced in reaching your solicitor and the delays in response. We understand how important timely communication is, and we are actively working to improve our responsiveness. Please feel free to contact our office directly if you need urgent assistance—we’re here to help and want to ensure your concerns are addressed as quickly as possible.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Leah

July 29, 2025

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Collected on:

No communication

Lost the sale of my property unable to get any answers communication appalling emails unanswered or very late then apparently she was un well and off sick no one appeared to cover

A representative from PCS Legal Limited responded to this review on 01 August, 2025:

Thank you for your feedback, Leah. We’re very sorry to hear about your disappointing experience and the communication issues you faced during your property sale. We understand how frustrating this must have been, especially during such an important process. We apologise for any lack of timely responses and for any inconvenience caused by staff absence. Please be assured that we take your comments seriously and are reviewing our procedures to prevent this from happening in the future. If you would be willing, we’d appreciate the opportunity to discuss your case further and see how we might assist you going forward. Please feel free to contact us directly at your convenience.

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Verified review

Lily Barton

July 28, 2025

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Incredible team!

I cannot believe how incredible this team have been!

From start to finish, we have not had a single hiccup. Eleanor & her team dealt with our case so professionally, on time and were so helpful, especially as we were buying our first home and did not have a clue about the legal information! I literally cannot recommend PCS Legal enough, and although we received cheaper quotes, we are SO glad we went with PCS because they have been nothing short of amazing! I especially liked the online portal that I could log in to, check the milestone tracker of our case, and message our solicitors via the handy message app instead of going back and forth on emails and phone calls! I had heard horror stories about nightmare solicitors, so went into it feeling quite skeptical, but they've absolutely changed our minds, and we will 100% be using them going forward!! A special mention to Alanna R who dealt with the majority of our enquiries - you are incredible!

Licenced Conveyancer named in this review:
Eleanor McHugh

Eleanor McHugh

A representative from PCS Legal Limited responded to this review on 28 July, 2025:

Dear Lily, Thank you for your feedback. We are so pleased to hear Eleanor provided such an excellent level of service during your transaction. We will make sure they take the time to read your review. Kind regards PCS Legal

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Reviews collected from

Mark

August 15, 2025

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Collected on:

Mark

Friendly and helpful

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Housing & Property

Matter Type:

Residential Conveyancing

laurotexx

August 12, 2025

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Collected on:

laurotexx

Good, quick completion both times used

A representative from PCS Legal Limited responded to this review on 13 August, 2025:

Dear Laura, Thank you for your feedback. We are so pleased to hear Jeanette provided such an excellent level of service during your transaction. We will make sure they take the time to read your review. Kind regards PCS Legal

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Housing & Property

Matter Type:

Residential Conveyancing

Michael

August 11, 2025

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Michael

PCS Legal provided a very professional and effective conveyancing service.

House buying is never easy, but my case threw up some particularly challenging issues and Miles and his team supported me very well throughout.

Special credit must go to Michelle Hollis for patiently taking my very frequent and occasionally agitated phone calls with unparalleled calmness and professionalism!

Licenced Conveyancer named in this review:
Miles Forsdike

Miles Forsdike

A representative from PCS Legal Limited responded to this review on 12 August, 2025:

Dear Michael, Thank you for taking the time to leave your feedback. We are really pleased to hear Miles and the team provided such a great level of service during your transaction. We will make sure they read your review. Kind regards PCS Legal

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Housing & Property

Matter Type:

Residential Conveyancing

Lester

August 09, 2025

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Collected on:

Lester

Beautiful space, friendly staff, and great attention to detail.

A representative from PCS Legal Limited responded to this review on 11 August, 2025:

Dear Lester, We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that you received an excellent level of service. We will make sure they read your review. Kind regards PCS Legal

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Housing & Property

Matter Type:

Residential Conveyancing

Jessie

August 09, 2025

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Collected on:

Jessie

Amazing service! Staff was friendly and helpful throughout. Highly recommend.

A representative from PCS Legal Limited responded to this review on 11 August, 2025:

Dear Jessie, Thank you for the positive review. We always strive to provide a personal service with excellent communication, and we are glad this was the case during your conveyancing transaction. Kind regards, PCS Legal

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