This review is for a different branch.
While Taylor Rose may have a strong overall rating, your experience will depend entirely on who is assigned to your case. In my situation, I was assigned Mr. Michael Brazier, and unfortunately, my experience was extremely disappointing—especially as this was my first property purchase in the UK.
My initial interaction with Michael was promising. He assured me of weekly updates, prompt responses, and thorough handling of all paperwork. However, once the payment was made, his tone changed noticeably and the service quality began to decline rapidly. Sadly, none of his initial commitments were fulfilled.
Michael often came across as short-tempered and easily irritated. He took an extended leave of around two weeks without informing me, leaving me completely in the dark about the status of the transaction. During that time, I repeatedly heard from the seller’s side that they were ready to proceed but were waiting on Michael, who had not completed or submitted required paperwork.
There were multiple delays throughout the process—not due to any external obstacles, but because of his lack of initiative and poor follow-up. When key documents finally arrived, his approach was to forward them with a generic “Go through and let me know if you have questions.” He only ever raised the exact queries I explicitly asked for—there was no professional review, guidance, or value-add on his part.
To make things worse, basic errors—like incorrect names and addresses—were present in official documents he prepared. These mistakes reflect a complete lack of attention to detail.
When I asked for an escalation contact due to these ongoing issues, he refused to provide one and responded aggressively. I had to take the initiative to find out who his supervisor was and copy them into emails. Michael then began removing them from the email thread, insisting that escalation was unnecessary and that he was “working on it.”
It became clear that he was willing to skip crucial steps in the process if the buyer expressed urgency—raising serious concerns about how thoroughly documents were being reviewed or validated.
In summary, working with Michael was extremely frustrating. I had to rely heavily on Google, online forums, and my own research to push the deal forward—something I never expected from a legal professional handling a major financial transaction.
My advice: Be very cautious when choosing Taylor Rose, and especially if Michael Brazier is assigned to your case. Taylor Rose appears to use independent contractors, which means your experience can vary drastically. What should have been an exciting milestone quickly turned into an unnecessarily stressful ordeal.
