Shared Direction Conveyancing Limited

The result was great, no doubt…
There could have been a bit more communication regarding filling out the form, because my wife had to fill it out a second time, which was unclear for unclear reasons and a bit annoying during a busy time – work, moving, filling out tons of paperwork…
Otherwise, it was ok…

I was kept up to date with text messages when SDC had received correspondence. The process took around 3 months and I was kept up to date with emails on what the next steps were.

We had an excellent experience with Shared Direction. From start to finish, the entire process was smooth, quick, and completely stress-free. Their team was professional, approachable, and always available to answer our questions. They made what could have been a complex process feel simple and straightforward. We truly felt supported every step of the way. Highly recommend their services!

Shared Direction were brilliant to deal with and made the whole experience, which can be extremely frustrating at times, a smooth worry free time.
They kept me updated and were always available when I needed to make contact.

As a single parent l, buying my first home gave me anxiety and stress but shared direction did everything for me and explained things I didn’t understand. Gary in particular took a lot of worry from me he was professional but also friendly, and I’ll be for forever grateful for making my experience of buying my first home for me and my children easy.

Pretty straightforward, help was easily accessible

I cannot fault the efficiency of the service, their proactive approach, knowledge and keeping in contact.
What I do not rate highly was the expectation for the clinic’s ability to navigate the technology aspect. There is an assumption that clinics will know how to upload/download, print off and they do not provide a copy of all essential paperwork.
In fact, I still do not have the facilities or knowledge of how to obtain all the documentation needed. I feel a paper for of all necessary documents should be sent to me and not assume my phone is capable is enough to manage everything. (I do not have in my possession, laptop, computer, tablet, printer, photocopier etc)

I assume they are doing everything right but do not have a clue what some aspects of the conveyancing mean, the relevance of it or if I should have a copy of it. This could have been explained better.

It total I had four people dealing with my case. I have no idea is a solicitor was directly involved at all.
It was confusing why I had so many people emailing me and arduous to keep up.
It would have been better to one person to liaise with only.

They are not overly expensive so still value for money but costs are keep low by expecting a lot of work by the client.

SDC were great, especially when we were dealing with a really drawn out process thanks to the solicitors acting for the HA on the other side, who had zero sense of urgency and could not, would not respond to enquiries in a timely manner. My contact at SDC was very patient with extra questions and there was only some minor confusion over plans, mostly down to the other side not reading properly.

They were very professional from start to finish. They answered our questions quickly. I would recommend them to anyone else