I rarely leave reviews, but I feel compelled to share my experience with Shared Direction Conveyancing. I found the handling of my case incredibly frustrating from start to finish. Communication was poor, responses were vague or dismissive, and I was left chasing answers to very reasonable questions — particularly around timeframes for exchange and completion. This caused unnecessary stress when trying to coordinate removals and time off work.
What disappointed me most was the complete lack of empathy or accountability from my case handler, who often came across as rude and uninterested. Despite all parties in the chain working toward an agreed completion date, it was only thanks to the intervention of my mortgage broker and the housing association that we managed to get there — not my own solicitor. I also felt misled over a £90 Fee Protection Scheme charge that I wasn’t clearly informed I’d be opted into.
As someone who works in a high-end client-facing role, I know what good service looks like — and unfortunately, this fell well below that standard. I hope this review encourages a rethink in how clients are treated going forward, and encourages you to spend your hard earned money elsewhere!