This review is for a different branch.
Avoid this firm at all costs. We were advised to use them through our estate agents, which was our first mistake. Communication throughout was absolutely abysmal. Phone calls went unanswered, emails were ignored for days, and we were repeatedly left in the dark with no explanation or updates. Different people became involved in the process without any introduction or notice, usually after others had suddenly stopped responding.
There was a complete lack of ownership or accountability. Several errors were made, including adding stamp duty to our completion statement when it was not applicable. Important documents we sent via Royal Mail (tracked and confirmed as delivered) were not acknowledged, leading to an unnecessary internal investigation.
Their attitude and manner were appalling - rude, dismissive and wholly unprofessional. Simple courtesies such as confirming receipt of documents or notifying us when money had been transferred were completely overlooked, leaving us feeling anxious and constantly having to chase them.
This firm turned what should have been an exciting and straightforward process into a stressful and frustrating ordeal. Steer well clear.