01270 876550
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Really informative in sensitive situations.
A representative from Poole Alcock LLP responded to this review on 05 August, 2025:
Thank you for your great feedback, we are delighted that Tim has been able to help. If you need any more help please do not hesitate to get in touch. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anne
Collected on:
Proud to say Daisy Mason did a fantastic job at the Alsager Poole Alcock offices with the process of my will - very caring & considerate.
I lost my sister and had to rearrange my appointment at short notice, she is a gem.
Along with Daisy Mason the receptionist was brilliant at her job also.
May thanks to the PDASA for recommending Poole Alcock in Alsager for my will to be processed by this solicitors office.
Done through National Free Wills Network.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Anne for leaving such a great 5 star review. We really appreciate your feedback and will pass on your lovely words. We hope to work with you again. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Linda
Collected on:
Very pleased with the efficiency & friendly approach by all staff.
Pleased that it was stress free for me at a time when i was upset at losing dad and organising his funeral.
Professional but also sensitive.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Thank you for taking the time to complete the questionnaire Linda, we are delighted that Daisy has been able to help and support you through such a difficult time. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Very informative - straightforward and easy to deal with.
A representative from Poole Alcock LLP responded to this review on 16 July, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Natalie,
Collected on:
Very helpful - thank you. I appreciate your advice very much.
A representative from Poole Alcock LLP responded to this review on 18 June, 2025:
Thank you Natalie for the 5 star review and for taking the time to complete the questionnaire. We are delighted that Chloe has been able to help you in this matter. Very bet wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Straight to the point, exactly what I needed to know - very professional.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Roger
Collected on:
We had our wills renewed. In addition to this we decided to take out Lasting Powers of Attorney.
We were given excellent advice in an easy to understand manner, our solicitor was professional and approachable. Documentation was swiftly dealt with.
Would recommend Poole Alcock.
Very satisfied.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Alyson
Collected on:
We had put off doing our wills for decades as it was in the 'too difficult' box for us. We were wrong!
Daisy talked us through the whole process gave us clear advice on the various implications of our decisions and our wills are now done.
Daisy was excellent throughout and we would not hesitate to use Poole Alcock again.
A representative from Poole Alcock LLP responded to this review on 29 May, 2025:
Alyson thank you so much for the great 5 star review you have given us, your comments literally made our day. We are delighted that you have had such a positive experience with us and will use Poole Alcock again. We will pass your very kind words onto Daisy and her team. We look forward to working with you again, very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Peter
Collected on:
5 stars
A representative from Poole Alcock LLP responded to this review on 27 May, 2025:
Many thanks Peter for your positive feedback and review. We are very happy that Daisy and her team were able to help you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Daisy & April combined consummate professionalism with a warm & welcoming approach.
I will not hesitate to contact Poole ALcock again in the evening of my needing legal advice.
A representative from Poole Alcock LLP responded to this review on 27 May, 2025:
We appreciate you taking the time to leave us an excellent review, thank you for sharing your positive experience with us. I will pass on your very kind words to Daisy and April. Thank you again for your great feedback. Very best wishes.
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Karen
Collected on:
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Matter Type:
Residential Conveyancing
Chris
Collected on:
James and his team, dealt with the sale of my property in a most professional manner. Calls and emails were always answered very promptly and with clarity. The enquiries from buyer’s solicitor was responded too promptly after conferring with me. I have used Poole Alcock on many occasions and will continue to do so in the future. Highly recommend.
A representative from Poole Alcock LLP responded to this review on 04 June, 2025:
Thank you Chris for such a great 5 star review. We are delighted that James and his team have been able to help you in this matter and thrilled that you have continued your business with us. We look forward to working with you again. Very best wishes.
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Matter Type:
Residential Conveyancing
Charlie
Collected on:
Chloe Heath and her team provided valuable support throughout our conveyancing process. From start to finish they were incredibly responsive and proactive with any challenges that had arisen. We can’t thank you enough for making what is a stressful experience that much easier.
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mark
Collected on:
Very professional and clear and concise
Was this review helpful?
Matter Type:
Residential Conveyancing
stephen
Collected on:
Excellent service fast and quite easy to understand full process explained. Deposit paid over phone.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
