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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Gave me all the information.
Straight to the point.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Many thanks for the 5 star review, we really appreciate the feedback. Very bet wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Simon Holmes
Collected on:
This review is for a different branch.
Eve has been really helpful with the setting up of the services I need to make a house purchase. Friendly and helpful throughout, informative and on the ball.
Also thanks to the lovely Marsha for referring me to Eve.
Great service all round.
A representative from Poole Alcock LLP responded to this review on 15 August, 2025:
Many thanks Simon for the fantastic 5 Star review, we are delighted that Eve has been able to help you. I will pass on your kind words to Eve and Marsha. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Conversation was very relatable and friendly. Really understood my position and how it can be sorted out, would 100% recommend. Very professional.
A representative from Poole Alcock LLP responded to this review on 15 August, 2025:
We are very happy that Tim has been able to help in your matter and you will recommend us. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Very knowledgeable so far.
From the outset, from the first person to the end of the options call with Tim has been faultless. I would definitely recommend Poole Alcock.
A representative from Poole Alcock LLP responded to this review on 15 August, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Georgina McNeish
Collected on:
This review is for a different branch.
Eve managed to help me through a massively stressful situation with kindness and professionalism. She was very knowledgeable and immensely helpful even when present with a rather complicated situation. She set my nerves at ease and if her conduct is any indication of how her firm deals with their clients I know my matter will be in safe hands.
A representative from Poole Alcock LLP responded to this review on 15 August, 2025:
Thank you Georgina for taking the time to leave a fantastic review and complete the questionnaire. We are delighted that Eve has been able to help in a complicated situation and we look forward to working with you. Kindest regards.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Fantastic service, very accommodating to my particular circumstances.
A representative from Poole Alcock LLP responded to this review on 15 August, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Friendly, professional and knowledgeable, gave really good advice.
A representative from Poole Alcock LLP responded to this review on 15 August, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Redundancy
Helen
Collected on:
This review is for a different branch.
Elinor cut through the jargon in my employers settlement and made it really clear for me to understand. Elinor was also proactive in communicating with my Employer in a timely fashion in order to get everything finalised by the required date.
Many thanks for your services!
A representative from Poole Alcock LLP responded to this review on 14 August, 2025:
Thank you so much Helen for taking the time to leave such a brilliant 5 star review, we appreciate you taking the time and appreciate the feedback. We are delighted that Elinor has been able to help you with what I feel sure has been a very stressful and difficult situation, by making things clearer for you and communicating well well this will hopefully have minimized the stress. I will of course pass on your very kind words to Elinor and should you need any further help in the future please dont hesitate to get in touch. Kindest regards.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Dylan
Collected on:
This review is for a different branch.
Georgina clearly explained the process of engaging Poole Alcock as conveyancing solicitors for the purchase of my first home, she was also patient in explaining the legal terminology involved in the process.
A representative from Poole Alcock LLP responded to this review on 14 August, 2025:
Thank you Dylan for the great 5 star review. We are delighted that you have chosen Poole Alcock for your conveyancing matter and very happy that Georgina has given clear advice on the process so you have a better understanding of it, conveyancing can be a very stressful matter so we are delighted that she has been able to make you feel more comfortable about it. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
5 Star
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Gary
Collected on:
A very stressful time for me over seven months. PA did everything I asked for with professionalism & efficiency. Great Teamwork! Thanks so much. Highly recommended. A special shout out for Katie..... You did a great job!
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Rod
Collected on:
Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.
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Gerard
Collected on:
Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.
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Karen
Collected on:
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Rhys
Collected on:
My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands!
James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
