Our mission is to make a positive impact in people’s lives. The National Legal Service’s solicitors come from a diverse range of backgrounds and specialisms, encompassing family law, care and domestic abuse law. As our expertise is strongly focused on family law, we are able to provide our clients with the understanding and professional services they need to tackle even the most complex of disputes. Read more...
National Legal Service Limited
have 19 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of National Legal Service Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using National Legal Service Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used National Legal Service Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how National Legal Service Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used National Legal Service Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how National Legal Service Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that National Legal Service Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Child Arrangements Following Divorce
Areeba
Collected on:
Helen oaks was absolutely fantastic
She dealt with a family matter which was very complex
She was very professional
Great legal knowledge very understanding and efficient
Thank you so much Helen
Would 💯 recommend her
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KEVIN
Collected on:
2 months ago
Absolutely Amazing service and I must give a special mention to two staff members especially Elizabeth hay &Helen Oakes who was my solicitor but she was not just a solicitor to me an advisor someone who takes great care and has such compassion with helen it's not just the about earning a living she actually really cares about her clients.
I was going through a very difficult time and without helen it woukd have been much more difficult. I can not recommend these guys any more 5 stars doesn't really cut it. And they still continue to support me even after the closure of the file. Amazing
Thanks National Legal Service you helped me change my life .
Kevin Miller
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Kev
Collected on:
2 months ago
Absolutely Amazing service and I must give a special mention to two staff members especially Elizabeth hay &Helen Oakes who was my solicitor but she was not just a solicitor to me an advisor someone who takes great care and has such compassion with helen it's not just the about earning a living she actually really cares about her clients.
I was going through a very difficult time and without helen it woukd have been much more difficult. I can not recommend these guys any more 5 stars doesn't really cut it. And they still continue to support me even after the closure of the file. Amazing
Thanks National Legal Service you helped me change my life .
Kevin Miller
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becky
Collected on:
I needed legal support and found this company was outstanding, great communication, friendly and proffessional. Emma Garcia who helped me was very efficient and always kept me in the loop, wonderful solicitor. I would highly recommend this firm to anyone in need.
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Yusra
Collected on:
This review is for a different branch.
I had a really positive experience with Jasmine at National Legal Solicitors. She handled my case with professionalism and care. What I really appreciated was her ability to keep me calm during a very stressful period whilst I was feeling very nervous and anxious about the whole process. Her communication was excellent - she was always prompt in responding to my questions and kept me well informed throughout the whole process. I felt confident in her expertise and would definitely recommend her services.
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Verified review
This review has been left by a verified client who used National Legal Service Limited.
Serena
Collected on:
This review is for a different branch.
I couldn’t be happier with the service I received from Emily. She was incredibly efficient, ensuring every step of the process was handled quickly and professionally. Whenever I had a question, she was always available to provide clear answers and guidance, which gave me complete peace of mind.
Emily is also very easy to talk to – she explains complex matters in a way that’s straightforward and understandable, and she genuinely listens. Her approachable manner, combined with her professionalism, made what could have been a stressful experience feel smooth and manageable.
I highly recommend Emily to anyone looking for a solicitor who is both skilled and personable.
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Matter Type:
Children Act proceedings
Judith
Collected on:
This review is for a different branch.
Krishna Booi was my solicitor while I was fighting for my child custody, was a though process but she was there standing for me and my family. I would chose her as many times possible. Krishna is very professional and she has empathy and she put all effort to help me. I trusted her since day one and she never failed me. Her advise is always to the best.
She knows what she is doing and no doubt that she is the best.
Even when I wanted to give up as the case seen without solution, she never gave up and she fought to the end with me.
Thank you Krishna for everything.
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Aisha
Collected on:
This review is for a different branch.
Jasmin Khatun assisted me my case she dealt with the matter very professionally and politely, understanding of my circumstances.
Jasmin was incredibly friendly and professional, she maintains constant and thorough contact with you keeping you up to date with everything. Kept me updated with everything.
She is an asset to The National Legal service and deserves praise and recognition for all she does. I would highly recommend her to anyone.
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David
Collected on:
This review is for a different branch.
I had a case going on for about 2 years and finally all has come to an end, Dexter Bonner and his team was very good and knew how to deal with the case even in difficult circumstances, i am very pleased with the out come and working with Dexter who I felt very comfortable with and he had no judgement of me and that felt really good to see. very good company anytime I couldn't get hold of Dexter I would ring the Reception and they would pass the message on and I'll get a response. I just want to thank you for your hard work.
David Sylvester
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Matter Type:
Social Services
Sarah
Collected on:
This review is for a different branch.
The service I received was out of this world they really made the effort to get to know our situation and us as a couple.
They went above and beyond to help us get the result we wanted.
Would highly recommend
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Areeba
Collected on:
Helen oaks was absolutely fantastic
She was professional in all matters
Her knowledge is outstanding
Very efficient
Great knowledge
Was a pleasure to work with
Easy to understand
Would 💯 recommend Helen
A representative from National Legal Service Limited responded to this review on 14 May, 2025:
Thank you for taking the time to share your experience. We value your feedback and it is great to hear that the team were able to help you through your enquiry and provide you support. We will pass on your comments to Helen and the team. Thank you for choosing National Legal Service Solicitors.
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Henna
Collected on:
Very helpful and sorted my order out in a timely manner. Emma garcia.
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Lindsay
Collected on:
I went through an extremely hard situation, I can't thank Katha and her team for their help, advice and support.
A representative from National Legal Service Limited responded to this review on 25 June, 2024:
Hi Lindsay, Thank you for taking the time to leave us a review. We are always grateful to clients who would recommend our services and we wish you all the best for the future.
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Carmen
Collected on:
I was blessed to work with an amazing team! Thank you so much Helen and Emma! Really great service, delivered at top standards! Highly recommended!
A representative from National Legal Service Limited responded to this review on 20 November, 2023:
Hi Carmen, Thank you for taking the time to leave us a review. We are always grateful to clients who would recommend our services. We will pass on your comments to the team and wish you all the best for the future.
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Carmen
Collected on:
I would like to express my sincere gratitude and appreciation to National Legal Service, especially to Helen Oakes, Emma Sanchez Garcia and Eve Stott for the most professional representation with my interest at heart at all times.
Your courtesy and professionalism was outstanding and I would recommend anyone to your services.
Kind regards,
Carmen Ungureanu.
A representative from National Legal Service Limited responded to this review on 08 November, 2023:
Hi Carmen, Thank you for taking the time to leave us a review. We are always grateful to clients who would recommend our services. We will pass on your comments to the team and wish you all the best for the future.
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Our solicitors are available nationwide but our practise began life as a small start up in Aldgate. We have since expanded our base of operations across England, allowing us to help clients around the country by providing convenient, affordable access to highly experienced and specialist legal representation. No matter how large the company grows, our legal aid solicitors retain our absolute dedication to serving their local communities to the best of their ability. We believe that expert family law can change our clients lives for the better and will never stop fighting to help make this happen.
