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How National Legal Service Limited Compares

Value for money

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Limited data.

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of National Legal Service Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using National Legal Service Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used National Legal Service Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how National Legal Service Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used National Legal Service Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how National Legal Service Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that National Legal Service Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    435
  • Very Good

    9
  • Average

    0
  • Poor

    0
  • Awful

    30

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Yusra

Yusra

August 15, 2025

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Excellent service from Jasmin Khatun

I had a really positive experience with Jasmine at National Legal Solicitors. She handled my case with professionalism and care. What I really appreciated was her ability to keep me calm during a very stressful period whilst I was feeling very nervous and anxious about the whole process. Her communication was excellent - she was always prompt in responding to my questions and kept me well informed throughout the whole process. I felt confident in her expertise and would definitely recommend her services.

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Serena

Verified review

This review has been left by a verified client who used National Legal Service Limited.

Serena

August 15, 2025

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Excellent service

I couldn’t be happier with the service I received from Emily. She was incredibly efficient, ensuring every step of the process was handled quickly and professionally. Whenever I had a question, she was always available to provide clear answers and guidance, which gave me complete peace of mind.

Emily is also very easy to talk to – she explains complex matters in a way that’s straightforward and understandable, and she genuinely listens. Her approachable manner, combined with her professionalism, made what could have been a stressful experience feel smooth and manageable.

I highly recommend Emily to anyone looking for a solicitor who is both skilled and personable.

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Judith

Matter Type:

Children Act proceedings

Judith

June 16, 2025

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Child arrangments

Krishna Booi was my solicitor while I was fighting for my child custody, was a though process but she was there standing for me and my family. I would chose her as many times possible. Krishna is very professional and she has empathy and she put all effort to help me. I trusted her since day one and she never failed me. Her advise is always to the best.
She knows what she is doing and no doubt that she is the best.
Even when I wanted to give up as the case seen without solution, she never gave up and she fought to the end with me.
Thank you Krishna for everything.

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Areeba

Matter Type:

Child Arrangements Following Divorce

Areeba

May 14, 2025

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Excellent service

Helen oaks was absolutely fantastic
She dealt with a family matter which was very complex
She was very professional
Great legal knowledge very understanding and efficient
Thank you so much Helen
Would 💯 recommend her

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KEVIN

KEVIN

April 07, 2025

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...

2 months ago
Absolutely Amazing service and I must give a special mention to two staff members especially Elizabeth hay &Helen Oakes who was my solicitor but she was not just a solicitor to me an advisor someone who takes great care and has such compassion with helen it's not just the about earning a living she actually really cares about her clients.
I was going through a very difficult time and without helen it woukd have been much more difficult. I can not recommend these guys any more 5 stars doesn't really cut it. And they still continue to support me even after the closure of the file. Amazing
Thanks National Legal Service you helped me change my life .

Kevin Miller

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Kev

Kev

April 07, 2025

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5 stars doesn't give enough credit!

2 months ago
Absolutely Amazing service and I must give a special mention to two staff members especially Elizabeth hay &Helen Oakes who was my solicitor but she was not just a solicitor to me an advisor someone who takes great care and has such compassion with helen it's not just the about earning a living she actually really cares about her clients.
I was going through a very difficult time and without helen it woukd have been much more difficult. I can not recommend these guys any more 5 stars doesn't really cut it. And they still continue to support me even after the closure of the file. Amazing
Thanks National Legal Service you helped me change my life .

Kevin Miller

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Aisha

Aisha

March 26, 2025

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Family law

Jasmin Khatun assisted me my case she dealt with the matter very professionally and politely, understanding of my circumstances.
Jasmin was incredibly friendly and professional, she maintains constant and thorough contact with you keeping you up to date with everything. Kept me updated with everything.
She is an asset to The National Legal service and deserves praise and recognition for all she does. I would highly recommend her to anyone.

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David

David

March 19, 2025

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Dexter Bonner

I had a case going on for about 2 years and finally all has come to an end, Dexter Bonner and his team was very good and knew how to deal with the case even in difficult circumstances, i am very pleased with the out come and working with Dexter who I felt very comfortable with and he had no judgement of me and that felt really good to see. very good company anytime I couldn't get hold of Dexter I would ring the Reception and they would pass the message on and I'll get a response. I just want to thank you for your hard work.

David Sylvester

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Sarah

Matter Type:

Social Services

Sarah

December 24, 2024

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Collected on:

Positive

The service I received was out of this world they really made the effort to get to know our situation and us as a couple.

They went above and beyond to help us get the result we wanted.

Would highly recommend

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isabel

isabel

October 30, 2024

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The best solicitor you could ask for

I do not even know where to begin, Annie.. i will be eternally grateful to you, you saved my case and got the best outcome for me and my girls, you are caring, kind, compassionate, robust, strong willed and fight for what you believe in, i have complete faith and trust in you, and i never doubted you for a second, i could scream to the rooftops about how incredible you are, and i will recommend you to anyone and everyone.

You went above and beyond for me and was there regardless of days and time. You are a credit to whomever you work with and whatever company you work for.

You are an incredible person and i wish you the best in your life and your career.

I highly recommend Anne Francis and her outstanding team.

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Reviews collected from

Kelly

Kelly

July 07, 2025

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Kelly

Absolutely fantastic solicitors I never once felt judged and the team went above and beyond to get my case across leading to the best outcome.. highly recommend :)

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isa

isa

July 07, 2025

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isa

Handled my case for a non mol with dignity , tact and professionalism.
After a complex 4 years Mr Aswat was swift in his approach and managed to accomplish more in one week with progressing my case and assisting to protect my family than the police did in those 4 years.

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Donna

Donna

July 07, 2025

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Donna

Adam Aswat was,incredible with getting me access to my daughter again. He fought hard to get my girl back and now I have her home for the holidays. All his hard work paid off. A well mannered and respectfull man. Thanks for everything Adam 🙏.

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Jessica

Jessica

July 07, 2025

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Jessica

I found Adam Aswat extremely professional whilst at the same time being very kind and understanding about the situation I was having to deal with. His patience seemed to hold no bounds and I thoroughly recommend him to anyone who finds themselves requiring his services.

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Ayodele

Ayodele

May 29, 2025

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Ayodele

I would like to express my sincere gratitude to the team at National Legal Service, especially my solicitor, Ammara Kotia, for their outstanding support and representation throughout my family law matter.

From the beginning, I was treated with respect, compassion, and professionalism. Ammara guided me through every stage of the process with clarity and reassurance, ensuring that I fully understood my rights and the legal options available to me. Her dedication and attention to detail gave me the confidence I needed during a very challenging time.

Thanks to NLS, I was able to secure the legal protection I needed through a Non-Molestation Order, which has brought a sense of safety and peace back into my life. The communication was consistent, and I always felt informed and supported.

I also appreciate the thoughtful aftercare provided, including signposting to helpful organisations and support services. It shows that National Legal Service genuinely cares about the well-being of their clients, beyond just the legal outcomes.

I would highly recommend NLS to anyone going through a difficult family situation. Their professionalism, empathy, and commitment to justice are truly commendable.

Thank you again for everything.

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National Legal Service Limited are accredited by

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About this branch

Description

Our solicitors are available nationwide but our practise began life as a small start up in Aldgate. We have since expanded our base of operations across England, allowing us to help clients around the country by providing convenient, affordable access to highly experienced and specialist legal representation. No matter how large the company grows, our legal aid solicitors retain our absolute dedication to serving their local communities to the best of their ability. We believe that expert family law can change our clients lives for the better and will never stop fighting to help make this happen.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Domestic Abuse
    • Domestic Violence
    • Family Mediation
    • Family law
    • Financial Matters
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Legal aid
    • Marriage and civil partnerships
    • Matrimonial finance
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
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